Bitstarz Terms & Conditions

Bitstarz has operated since 2014. The platform is run by Gareton B.V. under a licence from the Curaçao Gaming Authority (licence number OGL/2024/165/0185). By opening an account or placing a bet, you agree to the rules below. Read them before you deposit.

You must be at least 19 years old, or the age of majority in your province if that is higher. You must also be legally permitted to gamble where you live. Are you unsure whether online play is allowed in your location? Check your local rules first, because the responsibility sits with you. We reserve the right to refuse registration, restrict access or close accounts where play would breach the law of your jurisdiction.

Our cashier operates in Canadian dollars (CAD). Some payment methods are crypto-based and are converted at the rate shown at the time of the transaction.

Play honestly. Using bots, exploiting software errors, colluding with other players, chargeback fraud, money laundering and any attempt to manipulate game outcomes are all prohibited. Our games come from established studios, including Evolution, Pragmatic Play, NetEnt, Play'n GO, Nolimit City, BGaming, Hacksaw, Evoplay, Platipus and Booming Games. Where a game malfunctions, the round may be voided and the game's own rules decide the result.

If we conclude that you have broken these terms, we may withhold or cancel winnings, close your account and report the matter to the authorities where the law requires it.

Each player may hold a single account. Duplicate profiles, shared household accounts and accounts opened on behalf of someone else are not permitted. If we find a second account, we may merge, suspend or close it and void any winnings or bonuses tied to it.

Give us accurate details when you register: your real name, date of birth, address and contact information. Keep your login credentials private. Anything done through your account is treated as done by you, so tell us at once if you suspect someone else has gained access. You can reach our team around the clock through live chat or by email; see our contact page for the current options.

You may close your account at any time by contacting support. We may suspend or close it too, for breaches of these terms or legal reasons. Any valid balance is returned after the necessary checks. Accounts left unused for a long period may be treated as dormant, and we may apply the handling steps described in the account notices we send you.

We are not liable for losses caused by events outside our reasonable control, such as network failures, blockchain congestion or third-party payment outages. Nor are we responsible for losses arising from your own gambling decisions. Nothing here limits rights you cannot lawfully waive.

Have a complaint? Write to our support team first. If you are not satisfied with the reply, you may escalate the matter to the Curaçao Gaming Authority, the body that licenses us. We may revise these terms from time to time; material changes are posted on this page and take effect from the date shown, and continued play means you accept them. Our privacy policy explains how we handle your personal data.

Gambling should stay entertainment. If it stops being fun, help is available in Canada: call ConnexOntario at 1-866-531-2600 or visit the national help page.

Every promotion carries its own conditions, shown on the offer itself. Some points apply across the board. Deposit bonuses carry a 40x wagering requirement and expire after 7 days. Wednesday free spins apply 40x wagering to winnings. No-deposit and registration bonuses apply 40x to the bonus sum, and the maximum cashout is 100 EUR/USD. Reload offers and some other promotions unlock only after you have made your fourth deposit.

While a bonus is active, you may not exceed the maximum bet shown in its rules. Playing in a way designed to clear wagering with minimal risk, such as covering opposite outcomes, counts as bonus abuse. Offers are limited to one per person, household or device. Tournaments and cashback programs, including Slot Wars, Table Wars and Piggyz Mania, follow their own published rules and minimum deposits. If a bonus is in doubt, ask support before you play.

We accept a mix of crypto and conventional methods. Crypto options include Bitcoin, Ethereum, Solana, Tether, USD Coin, Litecoin, Dogecoin, Bitcoin Cash, XRP, TRON, BNB and Cardano. Conventional options include Visa, Mastercard, EcoPayz, Interac, InstaDebit, iDebit, MiFinity and MuchBetter. Bitcoin and Bitcoin Lightning deposits start from 0.0001 BTC. We do not charge a fee on crypto deposits, though network fees may apply on the blockchain side.

We set no daily or monthly withdrawal limits. Per-transaction limits do apply, and they vary by method. Withdrawals go back to the method you used to deposit wherever possible. Payment providers and blockchains control their own timing, so we do not quote a processing duration here.

Verification may be requested at our discretion. It is commonly triggered when you ask to withdraw winnings from a no-deposit bonus. Expect to supply proof of identity, address and, where relevant, source of funds. Until we have what we need, we may hold a withdrawal. Funds must be used for genuine play; we may reverse deposits that show no wagering activity.