AI & Information Use at Bitstarz

Bitstarz has operated since 2014, and over that time we have added software to handle work that would be impossible to do by hand at scale. Some of it is simple rules. Some of it is machine learning. None of it replaces our accountability as the operator. Gareton B.V. owns and runs Bitstarz under a Curaçao Gaming Authority licence (OGL/2024/165/0185), and the responsibilities that come with that licence stay with people, not with code.

Below we describe what the tools do, what data they touch, and where a person steps in.

Automation runs on the data we already hold: account details, device and connection information, gameplay and payment history, and the messages you send our support team. We use it to keep the casino secure, to meet our legal duties and to run the service you asked for. How we collect, store and protect that data is set out in our Privacy Policy, including your rights to access, correct or erase it and to object to certain processing.

We do not sell your personal information to advertisers.

A flag is not a verdict. When our systems raise a concern about your account, a trained staff member reviews it before we restrict access, hold a withdrawal or close an account. Verification requests, for example, can be made at our discretion, and a person decides whether one is needed rather than a script acting alone.

Has an automated check caught something it should not have? That happens, and it is exactly why review exists. We would rather re-check a decision than let a false alarm stand.

We use automated tools in four areas.

• Security and fraud monitoring. Software looks at sign-in patterns, device signals and transaction behaviour to flag activity that looks like account takeover, bonus abuse or payment fraud.
• Payment screening. Deposits and withdrawals in CAD and crypto pass through automated checks before they reach a human reviewer when something looks unusual.
• Personalisation. Based on what you play, we may surface games or promotions that fit your habits. You can ignore these suggestions entirely.
• Support routing. Our live chat and email queues use automation to sort and prioritise your request so it reaches the right team member quicker.

We do not use AI to set your odds. Game outcomes come from the certified software of our providers, not from anything we tune per player.

We may use behavioural signals to spot patterns that suggest a player is struggling, but no tool replaces your own limits and judgment. Gambling is for adults aged 19 and over. If play stops being fun, or you are worried about someone else, free confidential help is available from ConnexOntario at 1-866-531-2600, and further support for Canadians is listed at responsiblegambling.org.