Responsible Gambling at Bitstarz

We built Bitstarz in 2014 to be a place for play, not a way to earn a living or fix a money problem. Think of every dollar you stake as the price of an evening out. If you would not be comfortable losing it, do not deposit it.

Our platform is operated by Gareton B.V. under a Curaçao Gaming Authority licence (OGL/2024/165/0185). Licensing does not remove risk, though. Gambling can be harmful, and no strategy, bonus or lucky streak changes the maths.

Control works best when it is set up before you need it. We offer several protections, and you can ask our support team to apply any of them:

• Deposit limits – cap what you add per day, week or month.
• Loss limits – set the most you are willing to lose over a chosen period.
• Session limits and reality checks – reminders showing how long you have been playing.
• Cooling-off breaks – a short pause when you feel play is getting away from you.
• Self-exclusion – a longer or permanent block on your account.

Limits you lower take effect right away. Raising or removing one is deliberately slower, so a bad night cannot undo a good decision. Questions? Reach us through our contact page or live chat, open 24/7.

You must be of legal gambling age in your province or territory to open an account with us. That means 19 or older in most of Canada, and 18 in Alberta, Manitoba and Quebec. We may ask for proof of age and identity at any time, and we close accounts that belong to minors.

Sharing devices at home? Use a password manager or device lock, and consider filtering software such as Net Nanny or Cyber Patrol so children cannot reach gambling sites. Never let anyone else play on your account.

Answer yes or no, and keep the answers to yourself. Have you gambled with money meant for rent, food or debts? Do you feel the urge to win back what you lost? Has anyone told you that you gamble too much? Do you hide your activity? Have you tried to cut back and failed?

One yes is a signal to slow down. Two or more means you should set limits now, take a break, or exclude yourself and reach out for support.

You do not have to handle this alone, and the help is free and confidential. In Ontario, call ConnexOntario at 1-866-531-2600 for gambling support at any hour. Players across the country can find provincial services, counselling and self-help guidance through the Responsible Gambling Council at responsiblegambling.org.

If you want to see how we handle your account details while you use these tools, read our privacy policy.

Problem gambling rarely announces itself. It creeps. Watch for these patterns:

• Betting more than you planned, or for longer than you meant to.
• Chasing losses with bigger stakes.
• Borrowing money, or skipping bills, to fund play.
• Lying to family or friends about how much you gamble.
• Feeling irritable, anxious or low when you are not playing.
• Neglecting work, sleep or relationships.

Spot two or three of these? Stop and talk to someone. That is not weakness; it is the sensible move.