Verification at Bitstarz: when we ask and what we check
Verification at BitStarz can be requested at our discretion, and it may also be requested before a no-deposit bonus is withdrawn. It is an identity check, nothing more mysterious: we confirm who you are, where you live and that the payment method belongs to you. We do not run it on a fixed schedule, so some players are asked early and others later.
Having your documents ready before you ask for a payout saves back-and-forth. This page covers only the KYC procedure itself; bonus terms and payment rules live elsewhere, such as our Bitstarz bonus terms.
Who has to be 19+ (or 18+)
The age limit depends on your province: 18 in Alberta, Manitoba and Quebec, and 19 in every other province. Your ID has to show a date of birth that meets the limit where you live.
Uploading your files step by step
Sending documents takes a few minutes once the files are ready. Follow the order below.
- Log in to your account and open the verification or profile section. If you need a reminder of the sign-in flow, see Bitstarz login.
- Choose the document type you are submitting: identity, address or payment.
- Photograph or scan the document on a flat, well-lit surface. All four corners must be visible.
- Upload the file and wait for the confirmation message in your account.
- Repeat for each remaining document type we requested.
If the upload tool gives you trouble, our live chat is open 24/7 and can walk you through it. Email works too, and VIP players can write to VIP@bitstarz.com.
Privacy of your documents and responsible play with BitStarz
We ask for documents only to confirm identity, address and payment ownership, and we ask you to send nothing beyond what we request. If you are ever unsure whether a request is genuine, check inside your account or contact our 24/7 live chat before sending anything.
Gambling should stay entertainment, never a way to solve money problems. Set deposit limits you can afford, take breaks, and use your province's self-exclusion programs if play stops being fun. If you or someone close to you needs support, ConnexOntario is available at 1-866-531-2600, with more help at responsiblegambling.org. We do not hold a licence from Ontario's AGCO / iGaming Ontario, and we say so plainly.